Frequently Asked Questions

Everything you need to know about Hope & Zoe

How accurate is the GPS tracking? 

Hope & Zoe keeps you closely connected to where your dog is. Using real-time GPS, you can see their location on the map with updates every few seconds. If they wander beyond a safe zone, you’ll be gently notified so you can bring them back safely.

Does it work all over India?

Yes. Hope & Zoe stays connected wherever your dog’s adventures take them across India. As long as there’s cellular coverage in the area, you’ll be able to see where they are and keep track of their journey.

How long does the battery last?

Hope & Zoe is designed to keep up with your dog’s everyday adventures. The collar typically lasts up to 7 days on a single charge, depending on activity and tracking use. When it’s time to recharge, you’ll receive a gentle reminder in the app. A full charge takes about 2 hours.

Is it waterproof ?

Yes. The Hope & Zoe collar is built for everyday adventures — rain, puddles, and even a swim. Whether your dog is splashing through water or playing in the rain, the collar is designed to keep up without worry

What's included in the subscription?

Your Hope & Zoe subscription helps you stay close to your dog, wherever their adventures take them. You’ll be able to see where they are, receive gentle alerts if they wander beyond their safe space, and follow their daily activity and wellbeing through the Hope & Zoe app.As part of our Pre-Order Special, your purchase includes 1 year of subscription at no additional cost.

What sizes does the collar fit?

The Hope & Zoe collar is designed to fit comfortably on dogs of many shapes and sizes. The adjustable strap fits neck sizes from 30 cm to 65 cm, making it suitable for dogs from around 5 kg and up.You can choose from Small, Medium, and Large to find the right fit for your dog’s everyday adventures.

Can I track multiple dogs?

Yes. The Hope & Zoe lets you follow each of your dogs in one place. Simply add a collar for each dog, and you’ll be able to see where they are and how their day is going, all from the same app.

Does the smart collar include a subscription?

Yes. As part of our Pre-Order Special, your purchase includes 1 year of subscription at no additional cost. After the first year, a subscription may be required to continue enjoying certain Hope & Zoe features.

What if my dog doesn't like wearing it? 

Most dogs get comfortable with the Hope & Zoe collar within a few days. It’s lightweight and designed to feel natural for everyday wear. But if it doesn’t feel like the right fit for your dog, you can return it within 30 days — no questions asked.

When will I receive my pre-order? 

We’ll keep you updated along the way with email updates about your order and shipping timeline. As a pre-order customer, you’ll also receive priority shipping and early access.

What's the AI Vet Companion? 

The AI Vet Companion is designed to give you gentle guidance whenever you have questions about your dog’s wellbeing. Whether it’s a late-night worry or a quick question about behavior, food, or everyday health, support will be there when you need it.This feature is coming soon and will be included with your Hope & Zoe subscription at no additional cost.

Still have questions?

Our support team is here to help you 24/7

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