Hope&Zoe uses real-time GPS with 10-30 foot accuracy. You'll see your dog's location update every few seconds on the map. Escape alerts are sent within 5-10 seconds of your dog leaving a designated safe zone.

Yes! Hope&Zoe works nationwide across India with 4G LTE connectivity. As long as there's cellular coverage in your area, the collar will track your dog's location.

Up to 7 days on a single charge with typical use. Battery life depends on tracking frequency and activity levels. You'll receive low battery notifications in the app, and it takes about 2 hours to fully recharge.

Yes! The collar is IP67 rated, meaning it can be submerged in up to 1 meter of water for 30 minutes. Your dog can swim, play in rain, or splash through puddles without any issues.

The Rs. 150/month subscription includes unlimited GPS tracking, health monitoring, AI Vet Companion access (when available), escape alerts, safe zone notifications, and full app access. Pre-order customers receive 1 year free (worth Rs. 2,500).

The collar strap is adjustable and fits neck sizes from 30cm to 65cm, suitable for dogs weighing 5kg to 50kg+. We offer Small, Medium, and Large sizes to ensure the perfect fit for your dog.

Yes! You can add multiple collars to a single account and track all your dogs from one app. Each collar requires its own subscription.

We offer a 30-day return policy, no questions asked. Most dogs get comfortable with the collar within just a few days. It weighs only 28 grams, which is lighter than most traditional ID tags, so it feels natural and easy for them to wear.

Pre-orders will start shipping in Q1 2026. You’ll receive regular email updates with your order status and estimated shipping timeline. As a pre-order customer, you’ll also enjoy priority shipping and exclusive early access.

The AI Vet Companion is designed with guidance from leading veterinarians to answer common pet health questions instantly, 24/7. Whether it’s a late-night concern or a quick question about behavior, nutrition, or symptoms, support is always available whenever you need it. This feature is coming soon and will be included in your subscription at no additional cost.